Transparent Lace Body Wave Wig Virgin Human Long Hair Hd Double Drawn Brazilian Human Hair Full Lace Wigs With Baby Hair

Pay With Paypal

You will be redirected to a secure PayPal payment page, where you can confirm and complete your payment by logging in with your PayPal username and password.

You may also choose to “Pay with Debit or Credit Card” without using a PayPal account. Kindly enter your information and click “Pay Now” to complete your payment safely via PayPal.

About Tax

We don't collect any tax in most countries at present.

In certain countries, Customs offices may charge taxes on certain types of imported products at certain item quantities and values. Customs offices in other countries may not adopt this practice. You are responsible for finding out the specific arrangements in your own country.

1. The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.

2. The buyer need to pay for the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.

Additional Notes

1.The local logistics deliver packages on business days (Mon. - Fri.). Therefore, to ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on workday. Please make sure your phone is on because the shipper might contact you via phone.

2. Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.

RETURN POLICY

Customer satisfaction is our goal! Hair by Ariel offers a 15-Day Return guarantee.

If you are unhappy with your purchase, please feel free to contact us for return / refund / cancel / exchange.

How To Apply Return/Refund

1. If you believe you have received defective or incorrect items, please report via e-mail within 15 days upon receipt. Detailed descriptions, pictures, and/or videos in report email(s) to info@hairbyariel.com are helpful in accelerating the return/refund process.

2. Our customer service team will respond to you within 1 business day.

3. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will contact you and process an exchange or a refund within 1 business day.

Return

1. Kindly note that we DO NOT provide shipping labels.

2. Please return your package(s) via UPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for loss of package or stolen packages. We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.

Refund

1. Refund will be processed and automatically returned to your original method of payments in 3-10 working days.

2. If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we may remove approx. $20 from your refund as restocking fee/handling fee.

3. The $20 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Returnable Items

1. Items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) and with the product's package attached.

2. The incorrect items sent to us will be discarded upon receipt. We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:

     1) With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc.

     2)  Potential fraudulent or criminal activity.

In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.

Cancel

You can cancel/change your order before your order packed in our warehouse (2 hours upon payment).  

Please feel free to contact us at CUSTOMERCARE@LUVMEHAIR.COM for any assistance. We will do our very best to help you and reply to all messages within 1 business day.  Luvme Hair reserves the right(s) of final interpretation for all the policies here.

We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.